Job Description

Scheduler I

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 16.98 - 25.48 HOURLY

General Summary:

The Scheduler I provides excellent customer service while performing complete and accurate registration and scheduling functions to provide information for continuity of care and revenue cycle efficiency. The Scheduler I is an entry-level position, responsible for patient registration, scheduling, and associated tasks which include information collection and validation. Insurance-related tasks include verification, collection of co-payments (when applicable), and collection of associated paperwork. Multitasks between answering phone calls, making outbound phone calls and assists patients and physicians with their scheduling needs. The Scheduler I must possess good communication, interpersonal, organizational skills, and a high level of attention to detail. The Scheduler I may perform other duties as assigned as the need arises or as policies change to support the departmental needs.

Responsibilities:

1. Schedule/ Reschedule patients for department services or studies based on physician referral. 2. Manage electronic worklists. 3. Schedule patients utilizing the EMR, following established templates, protocols, and appointment types. 4. Communicate patient instructions. 5. Communicate to providers and patients on specific requirements and location of exams, transcribing orders, educating new patients on policies, late appointment arrival times, medications, etc. 6. Effectively communicate with department coordinators, staff, Radiologists, Medical Offices, and physicians. 7. Notifies providers and patients of requirements during scheduling process. 8. Initiate prior authorizations, and referrals. 9. When needed, execute necessary steps and documents to establish medical necessity when appropriate. 10. Ensures that medical coverage is active, updated, correct in Epic, and resolves any issues that are counterproductive to establishing eligibility. Uses Epic to determine insurance eligibility. Use websites to determine coverage/eligibility. 11. Evaluate referrals and link to appropriate upcoming appointments. 12. Communicate in a manner that provides a consistent positive patient experience. 13. Confirms patient visits. 14. Manages patient appointment cancellations and rescheduling. 15. Utilize wait lists properly to offer patients an opportunity to schedule appointments through the EMR system. 16. Contacts patients to confirm appointment dates and times prior to visit. 17. Will pre-register patient when appropriate and verify insurance eligibility. 18. Assist with communicating patient responsibilities (e.g., copays) and collect upfront. 19. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education: High School Diploma or GED;
• Credential(s): None Required;
• Experience: Required: 6 months experience in healthcare, hospitality, or customer service call center setting. No experience necessary if a graduate of medical assistant program or billing program.

Preferred Education, Credential(s) and Experience:

• Education: Associate Degree Business Or Associate's Degree in healthcare related field or a graduate of a medical/practical nursing licensed technical program.
• Credential(s): Certified Revenue Cycle Representative
• Experience:

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