Performs a variety of activities as a part-time attendant on the Grapevine Vintage Railroad's (GVRR) Excursion Train and depots. Creates unforgettable experiences for guests both onboard the Train and at the depot. This role combines customer service, hospitality, and local knowledge to ensure every rider feels welcomed, informed, and safe throughout their journey.
1. Provides exceptional customer service before, during, and after each train ride, ensuring a memorable and enjoyable experience for all passengers. 2. Shares historical information about the Cotton Belt Railroad, the Grapevine Vintage Railroad, the locomotives, and vintage coaches. 3. Offers guests helpful information about Grapevine's history, events, shopping, restaurants, and attractions. 4. Prioritizes guest safety and comfort at all times while onboard. 5. Assists with preparing passenger cars before departures, including stocking concessions and merchandise, and reporting any visible maintenance issues. 6. Helps with boarding and deboarding procedures, monitors safety during train operation, and maintains an orderly environment onboard. 7. Sells tickets, concessions, and merchandise at the Grapevine Depot or Stockyards ticket office; assists with inventory management and cash reconciliation. 8. Cleans and maintains passenger areas - including restrooms and concessions - between runs and at the end of shifts. Assists in securing the train after operation. 9. Performs related duties as directed when such duties are a logical and appropriate assignment to the position. 10. Regular and timely attendance are required for this position. 11. Interacts professionally and respectfully with the public, coworkers, and others in the course of daily work. When Assigned to the North Pole Neighborhood (Seasonal Role): 1. Delivers a warm, customer-focused experience to guests attending seasonal holiday train events. 2. Shares information about Grapevine's holiday attractions, events, shopping, and dining options. 3. Helps prepare train excursions, including stocking merchandise and concessions. 4. Assists in ticket, merchandise, and concession sales as needed. 5. Assists with on board show as assigned.
Strong verbal communication and customer service skills. Friendly, approachable, and able to engage positively with guests of all ages. Ability to work flexible schedules including weekends, evenings, holidays, and during special events. Ability to count money accurately and operate point-of-sale systems (iPad, Square, credit card machines). Physical ability to lift up to 20 lbs., stand for extended periods, and work both indoors and outdoors in varying weather conditions. Reliable transportation required. Team-oriented, dependable, and professional demeanor EDUCATION, EXPERIENCE AND OTHER REQUIREMENTS Minimum age 17. Must have or be able to obtain a food handler's certification within 30 days of hire date or promotion and must maintain it while employed. Employees over the age of 18 are required to have a current TABC certification and maintain it while employed. Must pass a Federal/National criminal background check and credit check. Must pass a pre-employment basic physical, drug screen, and functional assessment screening (Level 1), Ishihara vision screening, whisper test and audio screening. WORKING CONDITIONS While performing the essential functions of this position, there will be routine and frequent exposure to: Bright/dim light Dusts and pollen Extreme heat and/or cold Wet or humid conditions Extreme noise levels Animals/wildlife Vibration Fumes and/or noxious odors Traffic Moving machinery Other extreme hazards not listed above Safety equipment such as gloves, goggles, hard hats, safety vests, steel-toe boots, back support belts, and seat belts are provided and must be worn as required by department procedures and good safety practices. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job entails moderate physical labor, which requires strength and agility. While performing the duties of this job, the employee frequently is required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee is occasionally required to sit and taste or smell. The employee must occasionally lift, shovel, and carry 20 pounds and exert up to 100 pounds of force. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the job requirements change.
Casual/Part-Time employees are scheduled to work less than 20 hours per week and are not eligible for City sponsored benefits. However, all legally mandated benefits will be extended to any part-time employee.
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