This is a remote role that may only be hired in the following location: Raleigh, NC or Jacksonville, FL.
This position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. Identifies risks through investigation and analysis. Communicates directly with clients, associates, and peer bank contacts in tracking, researching, and resolving issues. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions. Provides training and guidance to newer associates in the work group. May serve as backup to FPAIII.
Bachelor's Degree and 4 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position OR High School Diploma or GED and 8 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position
Preferred Area of Experience: Knowledge of various payment channels.
Skill(s): Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues, Knowledge of Bank systems and applications, Ability to quickly grasp new vendor software, Internet research skills
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